Shipping policy
SHIPPING POLICY
Last updated: 29 September 2026
Thank you for shopping with Dummyroses.
This Shipping Policy explains our delivery options, estimated delivery times, shipping charges and procedures relating to orders placed through Dummyroses.store.
For any questions regarding your delivery, please contact us at:
1. SHIPPING OPTIONS
We currently offer the following shipping options for eligible orders:
Standard Shipping — FREE
Estimated delivery time: 5–12 working days
Standard Shipping is provided free of charge.
Express Shipping — PAID
Estimated delivery time: 5–8 working days
Express Shipping is available for an additional charge.
The applicable Express Shipping charge will be clearly displayed during checkout before you place and pay for your order.
No delivery charge will be added without being disclosed before the order is completed.
2. WORKING DAYS
For the purposes of this Shipping Policy, working days generally means Monday to Friday, excluding applicable public and bank holidays.
Weekends and public or bank holidays are not normally counted as working days.
3. DELIVERY ESTIMATES
Our estimated delivery times are:
Standard Shipping: 5–12 working days
Express Shipping: 5–8 working days
Delivery estimates may vary depending on the delivery destination, carrier operations and circumstances outside our reasonable control.
Where a delivery period is agreed with you as part of your order, we will fulfil the order in accordance with applicable UK consumer law.
Delivery estimates are not intended to exclude or limit any statutory rights you may have if an order is delivered late.
4. ORDER PROCESSING
Orders may require processing before they are handed to the delivery carrier.
Once your order has been prepared and dispatched, you may receive a dispatch confirmation email containing available tracking information.
Any relevant processing and delivery information will be made available to you before or in connection with your order.
We aim to prepare and dispatch orders as quickly as reasonably possible.
5. SHIPPING COSTS
Standard Shipping is free.
Express Shipping is a paid delivery service.
The exact cost of Express Shipping will be displayed at checkout before payment.
You will have the opportunity to review the selected shipping method and any applicable delivery charge before completing your purchase.
6. ORDER CONFIRMATION
After placing an order, you will receive an order confirmation using the contact information provided during checkout.
Please check your order details carefully.
If you notice an error in your delivery information, contact us as soon as possible at:
7. DISPATCH CONFIRMATION
Once your order has been dispatched, we may send you a shipping confirmation email.
Where tracking is available, the email may include:
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Your tracking number;
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A tracking link;
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Carrier information; and
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Other relevant delivery details.
Tracking information may require some time to update after dispatch.
8. ORDER TRACKING
Where tracking is provided, you can use the tracking information supplied in your dispatch confirmation to follow the progress of your delivery.
Tracking updates are provided by the relevant delivery carrier and may not always update immediately.
If your tracking information has not updated for an unusually long period, please contact:
9. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please ensure that the following information is correct before completing checkout:
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Full name;
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House or building number;
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Street name;
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Flat or unit number, where applicable;
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Town or city;
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Postcode; and
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Any other information required for successful delivery.
If you notice an error after placing your order, contact us immediately at:
We will make reasonable efforts to assist you, but we cannot guarantee that delivery details can be changed after an order has been processed or dispatched.
Nothing in this section affects your statutory rights where a delivery problem results from an error for which Dummyroses is responsible.
10. FAILED DELIVERY ATTEMPTS
If a carrier is unable to complete a delivery, it may:
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Attempt delivery again;
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Leave delivery instructions;
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Deliver the parcel to an authorised collection point; or
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Return the parcel to the sender.
Please follow any instructions provided by the carrier.
If your parcel is returned to us, contact:
We will review the circumstances and advise you of the available options.
11. UNCOLLECTED PARCELS
Where a parcel is taken to a collection point, you are responsible for collecting it within the period specified by the carrier.
If an order is returned to us because it was not collected, please contact our customer service team.
Any refund, redelivery or other action will be handled in accordance with applicable UK consumer law and the circumstances of the order.
12. DELAYED ORDERS
Although we aim to deliver orders within the estimated delivery periods, occasional delays may occur.
Possible reasons may include:
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Exceptional carrier disruption;
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Severe weather;
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Public or bank holidays;
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High-volume periods;
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Transport disruption;
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Incorrect or incomplete delivery information; or
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Other circumstances outside our reasonable control.
Where we become aware of a significant delay, we will make reasonable efforts to provide relevant information.
A delay does not remove any rights you may have under UK consumer law.
13. LATE DELIVERY AND YOUR STATUTORY RIGHTS
Where a delivery period has been agreed, we will seek to deliver within that period.
If we fail to deliver within an applicable agreed period, you may have rights under the Consumer Rights Act 2015.
Depending on the circumstances, you may be entitled to require delivery within an additional reasonable period or, where applicable, treat the contract as ended.
Where delivery by a particular date was essential and the relevant legal requirements are met, additional statutory remedies may apply.
Nothing in this Shipping Policy limits these rights.
14. LOST PARCELS
If your tracking information indicates that your order has not been delivered within a reasonable period, please contact us at:
Please provide:
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Your full name;
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Your order number; and
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Any relevant tracking information.
We will investigate the matter with the carrier where appropriate.
Where goods are lost before the risk has legally passed to you, we will provide the remedy required by applicable consumer law.
15. PARCEL MARKED AS DELIVERED BUT NOT RECEIVED
If tracking shows that your parcel has been delivered but you cannot locate it, please:
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Check the delivery location around your property;
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Check whether another member of your household accepted the parcel;
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Check any safe place indicated by the carrier;
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Check with neighbours where appropriate; and
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Review the carrier's tracking information.
If you still cannot locate your order, contact us at:
We will review the delivery information and, where appropriate, investigate the matter with the carrier.
16. DAMAGED PARCELS
If your order arrives damaged, please contact us as soon as reasonably possible.
Email:
Please include your order number and details of the damage.
Photographs of the parcel and item may help us investigate the issue more quickly.
Requesting photographs does not affect your statutory consumer rights.
Please refer to our Return & Refund Policy for further information about faulty, damaged or incorrect goods.
17. INCORRECT ITEMS
If you receive an item that is different from the product you ordered, please contact us at:
Include your order number and details of the item received.
Where we have supplied incorrect goods, your statutory rights remain unaffected.
18. MULTIPLE-PARCEL DELIVERIES
An order containing multiple items may occasionally be delivered in more than one parcel.
Where this occurs, parcels may arrive separately.
If you believe part of your order is missing after all expected deliveries have been completed, contact:
19. RISK DURING DELIVERY
In accordance with applicable UK consumer law, goods generally remain at our risk until they come into the physical possession of:
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You; or
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A person identified by you to receive the goods.
Different rules may apply if you independently arrange delivery through a carrier that was not offered by Dummyroses.
Nothing in this Shipping Policy is intended to transfer delivery risk to you earlier than permitted by law.
20. CHANGES TO DELIVERY DETAILS
If you need to change your delivery address after placing an order, contact us immediately:
If the order has not yet been processed or dispatched, we may be able to update the address.
Once an order has been dispatched, we may be unable to change its destination.
Any ability to redirect a parcel after dispatch may also depend on the delivery carrier.
21. CANCELLATIONS
If you wish to cancel an order, please contact us as soon as possible.
If the order has not yet been dispatched, we may be able to cancel it before shipment.
If it has already been dispatched, your cancellation and return rights will be handled in accordance with our Return & Refund Policy and applicable UK consumer law.
22. RETURNS
Shipping and delivery are separate from your rights to return eligible products.
Dummyroses offers a 30-day return policy, subject to the terms stated in our Return & Refund Policy.
Your statutory rights, including applicable cancellation rights for distance contracts and rights relating to faulty or misdescribed goods, remain unaffected.
23. PUBLIC AND BANK HOLIDAYS
Orders placed or transported around UK public or bank holidays may experience additional processing or carrier delays.
Public and bank holidays are not normally considered working days when calculating delivery estimates expressed in working days.
24. DELIVERY RESTRICTIONS
Any material delivery restrictions applicable to an order will be displayed where required before you complete your purchase.
Availability of particular delivery services may depend on the destination entered during checkout.
If we cannot deliver an order to the address provided, we will notify you and provide an appropriate refund where required.
25. CUSTOMER RESPONSIBILITY
Please ensure that all information submitted during checkout is accurate.
You should also monitor tracking information where tracking has been supplied and follow reasonable delivery or collection instructions provided by the carrier.
This section does not remove or reduce any responsibility that Dummyroses has under applicable consumer law.
26. CHANGES TO THIS SHIPPING POLICY
We may update this Shipping Policy from time to time to reflect changes to our delivery services, carriers, business practices or applicable law.
Changes will apply to future orders as appropriate.
The delivery terms applicable to an existing order will not be retrospectively changed in a way that unlawfully reduces your consumer rights.
The current version of this policy will be available on Dummyroses.store.
27. CONTACT US
If you have questions about shipping, tracking or delivery, please contact:
Dummyroses
Website: Dummyroses.store
Email: support@Dummyroses.store
Delivery Options
Standard Shipping
5–12 working days
FREE
Express Shipping
5–8 working days
PAID — price displayed at checkout
Nothing in this Shipping Policy affects your statutory rights under applicable United Kingdom consumer law.