Contact information

CONTACT INFORMATION

If you have any questions about your order, delivery, returns, refunds or our products, our customer support team will be happy to assist you.

Customer Support

Store: Dummyroses
Website: Dummyroses.store
Email: support@Dummyroses.store

For the quickest assistance, please contact us by email and include your order number where applicable.

Order Enquiries

For questions regarding:

  • Order status;

  • Shipping and delivery;

  • Tracking information;

  • Returns and refunds;

  • Damaged or incorrect items;

  • Product information; or

  • Changes to an order,

please contact:

support@Dummyroses.store

Response Times

We aim to respond to customer enquiries as soon as reasonably possible.

During busy periods, weekends and UK public or bank holidays, responses may take longer.

Business Information

Trading Name: Dummyroses
Website: Dummyroses.store
Email: support@Dummyroses.store
Business Address: [INSERT BUSINESS ADDRESS]
Legal Business Name: [INSERT LEGAL BUSINESS NAME, IF DIFFERENT]
Company Registration Number: [INSERT IF APPLICABLE]
VAT Registration Number: [INSERT IF APPLICABLE]

Returns

Before returning any item, please contact our customer support team for the appropriate return instructions.

Returns Email: support@Dummyroses.store

Please do not send products to an address unless it has been confirmed as the appropriate return address.

For full information about returns and refunds, please refer to our Return & Refund Policy.

Shipping Enquiries

For questions regarding delivery, tracking or delayed parcels, contact:

support@Dummyroses.store

Please include your order number and, where available, your tracking number.

For further information, please refer to our Shipping Policy.

Complaints

If you are dissatisfied with an order, product or service provided by Dummyroses, please contact:

support@Dummyroses.store

Please include:

  • Your full name;

  • Your order number, where applicable;

  • A clear description of the issue; and

  • Any relevant supporting information.

We will review your enquiry and make reasonable efforts to resolve the matter fairly.

Contact Details

Dummyroses
Website: Dummyroses.store
Email: support@Dummyroses.store

We recommend keeping your order confirmation email until your order has been delivered and any applicable return period has ended.